As consumers we are used to engaging with AI-driven technology when it comes to trying to solve customer service issues — oftentimes whether we like it or not. But what about the world of B2B sales, where human interaction remains necessary - especially when it comes to addressing customer indecision? In this blog, we set out to offer some insight and predictions of how artificial intelligence may impact the emotional intelligence necessary for salespeople to help customers navigate the high-stakes world of B2B buying.